You are based in
Northern Ireland
Tibus Hosting & Connect vary slightly between various regions.
Hosting & Connect
Run business critical systems online with absolute confidence using our entirely secure hosting and broadband technologies.
Shared Hosting - Multiple Locations
Tibus offers a full range of Hosting solutions for businesses that have offices or sites in more than one region across the UK and Ireland.
We realise that managing websites across a number of different countries or regions can be hugely complex and time-consuming. If it is difficult to draw the web presences into a single entity, it will be difficult to realise the intended cost-savings and efficiencies. Even managing administration such as invoicing, website identification and cost-centres is difficult where a number of different suppliers, different technologies or different currencies are involved.
Tibus offers a single billing option with almost unlimited flexibility in terms of how that bill is broken down (cost-centres, currencies, website IDs etc). It also offers a single point of contact with a Direct Dial number for ongoing support and management. It also offers regular review meetings with the project manager and technical manager.
Support
Tibus is proud of its reputation for approachable and knowledgeable support. Our team is highly available (no waiting in a Call Centre queue) and are based locally. We encourage our clients to develop technical relationships with individuals in our team, contacting them through their individual email addresses and phone numbers.
Our Support team members are personally responsible for managing each client query through to completion, no matter which Tibus department is involved. You can be sure that your change will be completed or your question will be answered, both promptly and professionally.
We offer both unlimited e-mail support (support@tibus.com) and unlimited telephone-based support (+44 (0)28 9033 1122 or +353 (0)1 473 1650), allowing us to serve our clients in a manner that best suits them. This support is available from 9am to 5.30pm and is included within the service charges.
Individually tailored support packages can also be developed for clients for particularly complex or specific support requirements. Our lead time is typically 1 day.
Please get in touch to discuss your specific requirements, lead times and support needs.
