Tibus - Anti-Spam - Northern Ireland

Anti-Spam - Northern Ireland

A real & cost effective solution for Spam email.

The problem of Spam email

• Spam is a serious and growing problem for businesses. The percentage of Spam within all email is thought to be 50-70% for most businesses and public sector organisations
• Spam leads to a loss of productivity, as it must be dealt with every day (often manually, to ensure genuine email messages are not missed). It can also clog up email inboxes completely if the messages are not managed and deleted on a regular basis
• The often unsavoury nature of Spam leaves employers in potential breach of their duty-of-care to employees using email, not to mention the increased risk to businesses from email viruses contained within the Spam mail
• But asking to be removed from a Spam list or trying to block the sender address is often counter productive – this only confirms your email address is active and increases the number of Spam emails you are likely to receive

Tibus Anti-Spam is the solution: how does it work?

When an email is sent to you, it is automatically scanned by our intelligent Anti-Spam scanners. This system checks the structure, headers, addresses and content of the email against known Spam patterns and assesses it for the likelihood of Spam. The scanning process uses hundreds of different assessment formulae and is completed in less than a second. When our system identifies a Spam mail sent to you, it will tag it as **Spam**.

You can choose how the system then deals with **Spam** -

• Simply destroy it immediately
• Quarantine it on the system for further inspection by you
• Forward it on to another designated address

Setting your own Spam rules

Not all businesses are the same and email that could look like Spam could be legitimate email for a particular user. You can manually black-list and white-list email addresses and senders, so that email originating from those addresses are always blocked or always allowed. Total flexibility through a simple control panel.

You can also call us and ask us to do this work on your behalf. We welcome this contact – it is an inherent part of our service and is included in the charges.

Artificial Intelligence

The beauty of our system is that it is self-educating and intelligent in nature. It learns from new Spam patterns, updating itself in real-time on the ever-changing techniques employed by Spammers across the world.

It also automatically asks thousands of other Spam scanning systems on the Internet for new patterns to watch out for: passing on to them the new patterns it has picked up in return. We can also update our system on a manual basis – adding ‘white lists’ & ‘black lists’ to the knowledge it automatically gathers through its self-education processes. Our service continually improves - increasing the protection from Spam mail we give your business every single day.

Why do we recommend you take Tibus Managed Anti-Spam service?

• Spam often carries Viruses - the damage to your reputation and brand after a Virus incident can be considerable - as well as personally embarrassing
• The time and expense required to deal with Spam can be very significant, even for smaller businesses
• It helps you avoid breaching your duty of care to your employees and colleagues
• Our system is very cost-effective - giving you complete peace-of-mind and protection from e-mail viruses for only a few pounds a week

Service Description and Pricing

• Anti-Spam techniques updated continually, 365 days per year
• Full control panel accessed through a secure log-in page
• Individual black-listing and white-listing facility, even per user
• Manage each individual email user or by user-group
• View spam in quarantine
• View basic statistics on your Anti-Spam service
• Approachable, available support based in Belfast
• Knowledgeable advice and fast resolution

Our pricing structure is simple and fair. It is based on the number of email accounts you have and is charged on a monthly basis.

If you would like to avail of our Anti-Virus service as well, there is a 30% discount on the overall price for both services.

Managed Anti-Spam Service: Dedicated Server

A mail server running full Anti-Virus and Anti-Spam systems on a server Dedicated only to your business. We help ensure the system is kept up to date with current versions and run the physical server on your behalf.

Ideal for:

• Large email processing requirements
• Unusually sensitive email content
• Situations where email storage is a requirement
• Where greater levels of customisation are required
• Where email processing must be ultra-fast
• Where IT policies demand Dedicated Server equipment at all times

Features:

• Virus threats updated 23 times per day, 365 days per year
• Anti-Spam techniques updated continually
• Full control panel accessed through a secure log-in page
• Full Root access to server
• Manage each individual email user or by user-group
• View full stopped Spam emails and their Virus payloads
• Extensive storage facilities
• Access to our online Threat List
• Detailed graphical analysis on Anti-Spam and general Email – messages per day, total messages, recipients, senders, number of messages per user etc
• Approachable, available support based in Belfast
• Knowledgeable advice and fast resolution
• Personal technical account manager accessible through a Direct Dial number

Pricing

Prices determined by the exact specification required by you and your business needs.

Sample Pricing

What about traditional ‘boxed’ Anti-Spam software?

Our Managed Anti-Spam service can happily co-exist with your existing "boxed" software and most clients choose to run both types of Anti-Spam protection.

If you are unwilling to spend on both types of protection, here are some useful points to consider if you are choosing which type of service to invest in:

• The Tibus Anti-Spam Service is highly cost-effective when measured against traditional "boxed" Virus software. The direct cost of the Tibus service will often be less than the direct cost of standard software products to license over a year
• The beauty of the Tibus Anti-Spam Service is that you don’t need to do anything to install or maintain it. We update our system every hour on your behalf, so you don’t have to waste valuable time installing or maintaining Anti-Spam software at your business
• Applying patches, updating records or installing new software is both complicated and time-consuming. Our Anti-Spam Service offers you complete peace of mind, with none of the hassle or cost of managing your own Anti-Virus software. Our system will catch any harmful Spam / viruses before they get anywhere near your machines
• The ‘window of danger’ (the time between Spam sending and counter-measure being implemented) is much shorter with a Managed Service than it is with a traditional boxed software solution. We operate our service 24 hours a day, 365 days a year so our level of protection is greater

Setting the Managed Anti-Spam service up

Set-up is simple and normally takes 1 day to complete. You can order by calling Tibus Network Services on 028 9033 1122 or E-Mail info@tibusnetworks.com

We need you to transfer your Domain Name to us if you use POP Mail. If you use SMTP, we would strongly recommend you transfer the Domain and mail hosting to Tibus. We can work with your existing Domain Name provider simply pointing your MX Records to us. 

Transferring your service from an existing Anti-Spam provider to Tibus

If you already have Anti-Spam services with another provider and are dissatisfied with their service, moving to Tibus’ service is straightforward. We have a smooth migration path honed over the course of many transfers and we are happy to complete this work on your behalf. Please just contact Tibus Network Services on 028 9033 1122 or E-Mail info@tibusnetworks.com.

Billing

All services are charged on monthly subscription basis and are subject to a 12-month minimum term. Payment is in advance, normally via Direct Debit or Credit Card. All prices exclude VAT.

Support 

Tibus is proud of its reputation for approachable and knowledgeable support. Our team is highly available (no waiting in a Call Centre queue) and is based in Belfast. We encourage our clients to develop technical relationships with individuals in our team, contacting them through their individual email addresses and phone numbers.

Our Support team members are personally responsible for managing each client query through to completion, no matter which Tibus department is involved. You can be sure that your change will be completed or your question will be answered, both promptly and professionally.   

We offer both unlimited e-mail support (support@tibus.com) and unlimited telephone-based support (028 9033 1122), allowing us to serve our clients in a manner that best suits them. This support is available from 9am to 5.30pm and is included within the service charge.

Individually tailored support packages can also be developed for clients for particularly complex or specific support requirements. Our lead time is typically 1 day.

Please get in touch to discuss your specific requirements, lead times and support needs.