Hosting & Connect
International Connectivity
International connectivity services
Tibus can offer fibre connectivity from Northern Ireland and southern Ireland to directly to Canada, USA, UK and mainland Europe.
Our services range from 1Mb to multiple GigE and wavelength services, delivered on a single path or a fully diverse path depending on your specific requirements. Where your premises in Ireland aren’t on-net, we will incorporate a fibre tail from the optimum provider to deliver a single connectivity solution for you.
Prices
Pricing is based on site location, speed selected and diversity required.
We are running a price promotion from July to December 2010, where set up is absolutely free. Please get in touch for more details.
Key features
- Full consultation and advice service for product selection
- Clear, open pricing – no additional extras
- Latency as low as 0.4ms
- Online service status portal showing real-time network health
- 24x7 NOC and pro-active support on local number (no call centre)
- Comprehensive 99.999% Service Level Agreement
- Engineer installation and system integration
- Full documentation and handover
Billing
All services are charged on a monthly service basis, through a fixed term contract. many alternative currency and international banking settlement options are available.
Support
Tibus is proud of its reputation for approachable and knowledgeable support. Our team is highly available (no waiting in a Call Centre queue) and is based in Belfast. We encourage our clients to develop technical relationships with individuals in our team, contacting them through their individual email addresses and phone numbers.
Our Support team members are personally responsible for managing each client query through to completion, no matter which Tibus department is involved. You can be sure that your change will be completed or your question will be answered, both promptly and professionally.
We offer both unlimited e-mail support (support@tibus.com) and unlimited telephone-based support +44 (0)28 9033 1122, allowing us to serve our clients in a manner that best suits them. This support is available from 8am to 6pm and is included within the service charge. Full 24x7 NOC facilities are also in place.
Individually tailored support packages can also be developed for clients for particularly complex or specific support requirements.
