Background & Brief
Ten Square is Ireland’s most interesting and innovative hotel development of the last decade. After being awarded a place in Cosmopolitan Magazine’s ‘10 Sexiest Hotels in the World’, this chic hotel has established itself as a firm favourite with visiting celebrities and discerning locals alike.
The Galgorm Country Hotel is currently enjoying one of the UK’s most extensive refurbishment and development programmes – an investment of millions of pounds. Already a popular destination for the demanding visitor, it promises to offer a country hotel facility unrivalled in the UK and Ireland.
Ten Square / Galgorm Hotel required an Internet Services Provider that could advise it on best practice as regards Internet Access, Guest services and core IT infrastructure – appropriate to the needs of its highly discerning clientele.
Services
Tibus provides Ten Square and Galgorm Manor with a broad range of Internet Services:
- Internet Access for its Guest networks, both Wired and Wireless
- Integration with core MICROS-Fidelio Property Management Systems
- Wireless Broadband Access screens for guests without need for assistance from hotel front desk staff
- Daily operational support for Internet technologies including email and Broadband
- Hosting for its innovative, award-winning hotel websites
- IT steering and pro-active support on an ongoing basis
- True 24x7 monitoring / instant response for systems
- Email services – fully managed and supported
- Management of Domain Name portfolio
- Advice for vendors integrating with its systems such as specialist marketing software and back-office utilities
- Dynamic Anti-Virus and Anti-Virus services, completed at Domain level.
- Secure inter-site links and managed VPNs for system integration
Tibus works closely with the Hotels’ senior management and Finance teams, offering clear advice and delivering the solutions – alleviating the need for the client to employ an IT manager.
Results
- Simple to use, fast and reliable Broadband Access for guests through Wireless and Wired Internet Access
- Dependable staff Broadband service for critical online business activity and email access
- Optimised IT infrastructure - core systems shared between sites through secure VPNs between sites
- Strong online booking revenues through 100% uptime for websites
- Robust service through minute-by-minute service monitoring and 24x7 response
- Strong relevant advice on specific future technology developments
- Seamless solutions through open and positive collaboration with other 3rd party technology providers and advisors
Relevant Web Addresses
Read about the finest accommodation in Belfast at Ten Square.
